Resume Example for Hotel Front Desk Employee
How to Write Hotel Front Desk Employee
There are different features that one might find in a hotel depending on the category of the hotel. Relevant employee units appear in the structure of its management depending on the facilities available, for example, business center, fitness center, and medical (sometimes even a mini-clinic). Some resort hotel has the position of "director of the restaurant", which is rare, but all of the hotels have front desk employee.
The peculiarity of the management scheme is adopted in English hotels. The front office reports to the director of the economic department and the separate units are headed by senior employees, for example, a senior telephonist, a senior porter, a senior cashier, a senior information service, a senior booking service, etc.
Small hotels, of course, have a much simpler management structure. However, the list of main units is maintained with their inherent functions.
The hotel front desk employee is the first person the guest meets at the hotel. He is responsible for creating first impressions about the establishment they are working for. The duties of the hotel administrator are quite voluminous and diverse: this is a kind of universal soldier, ready for almost any situation.
The reception desk is divided into three sections:
- the registration section;
- section of cash transactions;
- the information and mail section.
Previously, a separate cashier position existed, so a front desk employee does not deal with the payments of the clients. Now, the duties depend on the hotel. It should be noted that in many hotels, positions, and duties are closely intertwined and even interchanged. The hotel front desk employee may replace the travel clerk, which is not only responsible for the excursions offered by the hotel but also books theater tickets and organizes the transfer.
Regarding professional skills, for the administrator, it is necessary to have
- good computer skills (work with basic programs Word, Excel);
- communicative skills.
All the other skills can be obtained with the help of pieces of training, as often the hotel's staff come either without the baggage of knowledge or with the knowledge that should be adjusted.
Knowledge of accounting for the employee is not so important. Nevertheless, it will definitely be an advantage.
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