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IT Technical Support Engineer Resume Example

There isn’t one way of putting a resume, however, there are some commonalities for successful resumes. This article on ResumeGets will give tips for making a technical support engineer along with a template that will be of benefit for both professionals and entry-level workers.

After putting your name and personal information, you start to cover the main sections. Pay attention to the following tips.

1.Summary

You just put something very small like two or three lines and that’s enough for someone to read about you. Show some good passion for networking and related issues.

2.Areas of expertise

This section is for HR people. They want to quickly look into your expertise. You get their attention because you’re talking to them directly. In the example “Tier 1 and 2 level troubleshooting” If this is your first IT job in this sample resume use only one.

3.Technical skills

Now moving on to the technical skills that should include a lot about what the company use and known in the market. So let the terms lead you and talk about you.

4.Experience

You can include anything that gives you a name or is related to the position that you are applying to.

5.Academic qualifications

If you have any academic certifications you add them here, it looks good on your resume and it does help you.

                                         Your Name and Surname

 

City and state | | +[000] – 000 | [email protected] | LinkedIn.com/namesurname

                              

PROFILE


Flexible IT Support Engineer with 9+ years of experience helping clients maintain smooth operations. Commended for rapidly and effectively resolving downtime and efficiently automating existing internal and external processes.


AREAS OF EXPERTISE


  • Help Business Ticketing Systems
  • Active Directory user management
  • Office 365 Management
  • Client and Server Technology
  • Tier 1 and 2 level troubleshooting
  • Build/Manage Virtual Machines

EXPERIENCE


Senior IT Support Engineer

Company Tech , Los Angeles  01/2017-present

  • Assisting senior IT management in developing and implementing IT strategy
  • Assisting senior IT management in developing IT policies that conform to overall IT strategy.
  • Provide support across the HDS collaborations environment including voice,video, and data networking services at local and remote offices.
  • Pro-activity in individual Book-of-Work management.

IT Support Engineer

ABC Tech, Phoenix  08/2014 – 11/2016

  • Manage local suppliers in the provision of service for the SITA Field Operations center and report on services provided to management.
  • Produce weekly reports, covering metrics and work performed.

Junior IT Support Engineer

AZ Tech, Phoenix  04/2012 – 04/2014

  • Knowledge in ITIL service, Change and Problem analysis processes.
  • IT Operation Manager

ACADEMIC QUALIFICATIONS


Bachelor of Science in Computing and Security Technology

Drexel University, Phoenix 2015

 


TECHNICAL SKILLS


  • JavaScript , HTML/CSS
  • Technical writing
  • MS Word, Excel, PowerPoint, etc
  • JIRA, Zendesk administration
  • Technical Support
  • ITIL
  • CRM and KB systems
  • Network

Languages:                   

English – native

French – full

German – professional

 


INTERPERSONAL SKILLS


  • Quick learner
  • Social and communication skills

  • Team work

  • Working under pressure

Examples That May Interested You

  • IT manager

 

IT Technical Support Engineer Resume Example

Kris GT
Certified Professional Resume Writer

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