IT Technical Support Engineer Resume Example
There isn’t one way of putting a resume. However, there are some commonalities for successful resumes. This article on ResumeGets will give tips for making a technical support engineer along with a template that will benefit both professionals and entry-level workers.
After putting your name and personal information, you start to cover the main sections. Pay attention to the following tips.
1. Summary
You just put something very small, like two or three lines, and that’s enough for someone to read about you. Show some good passion for networking and related issues.
2. Areas of expertise
This section is for HR people. They want to quickly look into your expertise. You get their attention because you’re talking to them directly. In the example “Tier 1 and 2 level troubleshooting”. Use only one if this is your first IT job in this resume.
3. Technical skills
Moving on to the technical skills, include what the company uses and what you know. So let the terms lead you and talk about you.
4. Experience
You can include anything that gives you a name or is related to the position that you are applying to.
5. Academic qualifications
If you have any academic certifications, you add them here, it looks good on your resume, and it does help you.
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PROFILE
Flexible IT Support Engineer with 9+ years of experience helping clients maintain smooth operations. Commended for rapidly and effectively resolving downtime and efficiently automating existing internal and external processes.
AREAS OF EXPERTISE
- Help Business Ticketing Systems
- Active Directory user management
- Office 365 Management
- Client and Server Technology
- Tier 1 and 2 levels of troubleshooting
- Build/Manage Virtual Machines
EXPERIENCE
Senior IT Support Engineer
Company Tech, Los Angeles 01/2017-present
- Assisting senior IT management in developing and implementing IT strategy
- Assisting senior IT management in developing IT policies that conform to overall IT strategy.
- Provide support across the HDS collaborations environment, including voice, video, and data networking services at local and remote offices.
- Pro-activity in individual Book-of-Work management.
IT Support Engineer
ABC Tech, Phoenix 08/2014 – 11/2016
- Manage local suppliers in the provision of service for the SITA Field Operations center and report on services provided to management.
- Produce weekly reports covering metrics and work performed.
Junior IT Support Engineer
AZ Tech, Phoenix 04/2012 – 04/2014
- Knowledge of ITIL service, Change, and Problem analysis processes.
- IT Operation Manager
ACADEMIC QUALIFICATIONS
Bachelor of Science in Computing and Security Technology
Drexel University, Phoenix 2015
TECHNICAL SKILLS
- JavaScript, HTML/CSS
- Technical writing
- MS Word, Excel, PowerPoint, etc
- JIRA, Zendesk administration
- Technical Support
- ITIL
- CRM and KB systems
- Network
Languages:
English – native
French – advanced
German – professional
INTERPERSONAL SKILLS
- Quick learner
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Social and communication skills
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Teamwork
- Working under pressure
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