IT Technical Support Engineer Resume Example

There isn’t one way of putting a resume. However, there are some commonalities for successful resumes. This article on ResumeGets will give tips for making a technical support engineer along with a template that will benefit both professionals and entry-level workers.

After putting your name and personal information, you start to cover the main sections. Pay attention to the following tips.

1. Summary

You just put something very small, like two or three lines, and that’s enough for someone to read about you. Show some good passion for networking and related issues.

2. Areas of expertise

This section is for HR people. They want to quickly look into your expertise. You get their attention because you’re talking to them directly. In the example “Tier 1 and 2 level troubleshooting”. Use only one if this is your first IT job in this resume.

3. Technical skills

Moving on to the technical skills, include what the company uses and what you know. So let the terms lead you and talk about you.

4. Experience

You can include anything that gives you a name or is related to the position that you are applying to.

5. Academic qualifications

If you have any academic certifications, you add them here, it looks good on your resume, and it does help you.

                                         Your Name and Surname


City and state | | +[000] – 000 | [email protected] |



Flexible IT Support Engineer with 9+ years of experience helping clients maintain smooth operations. Commended for rapidly and effectively resolving downtime and efficiently automating existing internal and external processes.


  • Help Business Ticketing Systems
  • Active Directory user management
  • Office 365 Management
  • Client and Server Technology
  • Tier 1 and 2 levels of troubleshooting
  • Build/Manage Virtual Machines


Senior IT Support Engineer

Company Tech, Los Angeles  01/2017-present

  • Assisting senior IT management in developing and implementing IT strategy
  • Assisting senior IT management in developing IT policies that conform to overall IT strategy.
  • Provide support across the HDS collaborations environment, including voice, video, and data networking services at local and remote offices.
  • Pro-activity in individual Book-of-Work management.

IT Support Engineer

ABC Tech, Phoenix  08/2014 – 11/2016

  • Manage local suppliers in the provision of service for the SITA Field Operations center and report on services provided to management.
  • Produce weekly reports covering metrics and work performed.

Junior IT Support Engineer

AZ Tech, Phoenix  04/2012 – 04/2014

  • Knowledge of ITIL service, Change, and Problem analysis processes.
  • IT Operation Manager


Bachelor of Science in Computing and Security Technology

Drexel University, Phoenix 2015



  • JavaScript, HTML/CSS
  • Technical writing
  • MS Word, Excel, PowerPoint, etc
  • JIRA, Zendesk administration
  • Technical Support
  • ITIL
  • CRM and KB systems
  • Network


English – native

French – advanced

German – professional



  • Quick learner
  • Social and communication skills

  • Teamwork

  • Working under pressure

Examples That May Interest You

  • IT Manager


IT Technical Support Engineer Resume Example

Kris GT
Certified Professional Resume Writer

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